We would love to be a part of your professional journey. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Stop fuel pumps if necessary. Complete other tasks as assigned by store management. Like to have fun at work all the while making sure your customers experience is exemplary? Maintain proper cash levels in register drawer and change machines.4. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Department: Store Operations. Ensure the proper execution of assigned foodservice and beverage programs and procedures. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. Job Description. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. If this is your first time doing so, explain how comfortable you are with standing for long periods of time. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Think of the most persuasive speaker in your organisation. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. The interviewer wants to know if you can perform the essential functions of the job while standing for long periods of time. Follow proper coding procedures. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Communicate with the management team regarding customer requests and concerns. Perform customer fuel transactions and monitor activities at the fuel court. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? About this jobFind your commute. Get notified about new Customer Service Specialist jobs in Clifton Heights, PA. Institute for Human Resource Professionals (IHRP), ConsultANZ Civil Engineering, Construction, Surveying Recruitment. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Customer Service Associates must be friendly, helpful, and have excellent communication skills. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Unlawful discrimination will not be a factor in any employment decision. Click the link in the email we sent to to verify your email address and activate your job alert. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Activate fuel and gift cards and assist with lottery purchases as needed. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Additionally, they should be familiar with the companys policies and procedures so they can respond appropriately to any situation. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. We are not an agent or representative of any employer. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. Part-Time. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. AI-powered chats also allow Wawa Customer Service Associates to better understand customer needs and preferences. Follow proper coding procedures. Wawa, Inc. is an equal opportunity employer. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. Stop fuel pumps if necessary. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Follow proper coding procedures. great place to work STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . Customer Service Representative job title. Explain what steps you took to resolve the situation or diffuse the customers anger. Essential Functions: Ability to work well individually as well as in a team environment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate on a daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. . They want to know that you respect their time and the time of other employees. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. STR05365 - Loxahatchee, FL 33470. Explore the positions and descriptions listed below. Other causes include side effects from certain medicines,, PEOPLE's source continued, "Ken felt disrespected and was livid to see Rudy was under the mask which is why he, 365 reasons why I love you list for boyfriend, 365 Reasons why I love you PDF, 500 reasons why I, When you're lacking oxygen, you get that cold feeling and fatigue, says Dr. Morgan. Ensure coffee thermals are filled and working properly. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Job Description. When answering this question, it can be helpful to mention a specific aspect of the job that interests you or something unique about the company. Activate fuel and gift cards and assist with lottery purchases as needed. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. All Rights Reserved. They must also be able to work flexible hours, including nights and weekends, as needed. They also help maintain the store by stocking shelves, cleaning, and organizing. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Posted: February 10, 2023. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Managed work flow to exceed quality service goals. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. We recommend using the filters beneath the search bar to best search for your desired opportunity. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Handled currency and credit transactions quickly and accurately. When there is any problem with the customers that you cannot solve, explain the situation to the management team in detail and act in accordance with the given directives. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. Full Job Description. Department: Store Operations. Pull expired items, document and discard. Full job description and instant apply on Lensa jobs. Pull expired items, document and discard. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Complete other tasks as assigned by store management. The estimated base pay is $17 per hour. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. Greet and provide an enjoyable shopping experience for all customers. If you require an accommodation, please contact our Associate Service. Insights. See if they're hiring! Working in customer service can sometimes involve dealing with difficult customers. Additionally, applicants must be able to stand for long periods of time and be able to lift up to 25 pounds. Job Description. Store managers are responsible for the overall operations of the store, including hiring and training staff, managing inventory, and ensuring customer satisfaction. During my time there, I learned how to operate a cash register and handle money. I also really enjoy being part of a team where everyone is friendly and supportive of one another. Wawa, Inc. is an equal opportunity employer. Job Title: Customer Service Associate. Check expiration codes, face and inspect all items. Job Title: Customer Service Associate. Activate fuel and gift cards and assist with lottery purchases as needed. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. Ensure coffee thermals are filled and working properly. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. The estimated additional pay is $2 per hour. Job Title: Customer Service Associate. Stock and refill products through out the entire store.6. Wawa also requires applicants to pass a background check and drug test prior to being hired. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly. You can also use your communication skills to write emails, send text messages and post on social media. Get a free, personalized salary estimate based on today's job market. You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints Referrals increase your chances of interviewing at Wawa, Inc. by 2x. I called in to let them know I would be late and arrived 15 minutes later than scheduled. They should strive to provide timely, accurate, and helpful answers while maintaining a professional demeanor. Department: Store Operations. Customer Service: Customer service skills are the foundation of your job as a customer service associate. Check expiration codes, face and inspect all items. Wawa Lead Customer Service Associate pay, Wawa Job description For Resume . Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. I think my outgoing personality would fit well here.. 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