Please see the options above to navigate the system. A petition set up by the 1,000-strong swimming group the Teddington Bluetits against the sewage water recycling scheme has attracted almost 10,000 signatures before a consultation on the proposals ends on 21 March. We suspect its recently installed smart meter is at fault, but three recorded-delivery letters and 10 phone calls later, Ive been unable to get sensible answers. It was given the a two-star rating by the Environment Agency for its environmental performance last year and a red rating for serious pollution incidents. We measure leakage in megalitres, or millions of litres, per day (Ml/d). 30 excess per completed repair. . Oxfordshire hit with low water supply after rise in temperature causes increase in leaks. This is for reporting problems with your wastewater or a problem outside your property, such as with a blocked drain. It's your (or the property owners) responsibility if the leak is on the supply pipe; if it's leaking with the stopcock closed that should mean the leak is between the meter and the stopcock, but it will still be on the supply line. Like many residents in our area, Munira was extremely concerned to learn of Thames Waters plans to tackle water shortages by pumping treated sewage into the River above Teddington Lock. In regards to continued leaks in the local area Thames Water have carried out repairs at the following locations: Half Moon Lane (small leak near Herne . Our policies. Your plight remains a mystery. The team dug it up, only to discover that is not where the leak . Almost 10,000 people have signed a petition against proposals by Thames Water to tackle drought by drawing off up to 100m litres of water a day from the Thames and replacing it with treated effluent from one of Europes biggest sewage treatment works. Thames Water Utilities Limited Registered in England and Wales. Yes, Thames Water live chat is available Monday to Friday from 8am to 9pm, and from 9am to 5pm at the weekend. If you have worked out that the water leak near your property is not your responsibility, then you will need to speak to your local water company who will help you and very likely send someone out to repair the leak. Hundreds in emergency housing after water leak. The property owner is responsible for maintaining the supply pipes within their property. Calls to 0800 316 9800 are for emergencies, and it will direct the call to the 24-Hour Leak Line. Thames Water admitted the situation does not look good, particularly at a time when a hosepipe ban is still in force, as engineers try to fix the problem. Youll now be able to select your primary language and decide how you want the Google Translate extension to work. This helps to reduce water and energy bills too. Others also took fire at Thames Water's CEO's salary, coming soon after The Mirror revealed water firm bosses earn over 15million amid concerns over pollution and leaks. It said the majority of companies had reduced written complaints, but Thames Water and Southern Water stood out as poor performers. This is unfortunately the automated system, but here we show you how to navigate through it. Again, you will need to enter your Thames Water account number. Then select Extensions. If you're contacting us about your account, please include your account number. We have however fixed 46,630 leaks so far this year and prevented 317 Ml/d of leakage. see below. Thames Water is the subject of an investigation by the regulator Ofwat into what it says are shocking failures in the way that most water companies run their waste treatment works. Archie Bland and Nimo Omer take you through the top stories and what they mean, free every weekday morning. Premium Digital includes access to our premier business column, Lex, as well as 15 curated newsletters covering key business themes with original, in-depth reporting. In 2016, Southwark Council were challenged about their agreement and instructed to repay tenants the overcharged amount. Thames Water contact details/ phone numbers. The technician discovered that it was producing inflated readings and that it had been incorrectly installed. We also use Artificial intelligence to help us find and fix large leaks faster. Munira Wilson MP is the Member of Parliament for Twickenham. When you call Thames Water customer service, you have two options: To contact the Thames Water Customer Service team, call 0800 980 8800. Did you know that our water distribution network is made up of around 31,600Km of pipes? You can also prevent leaks in your home by being water smart. Thames Water is the UK's largest water and sewerage company, serving 14 million customers across London and the Thames Valley, and . It began with a letter warning us that we were consuming 328 litres an hour, which would cost 5,970 a year. Thames Water had 68 complaints per 10,000 connections last year, compared with Wessex Water which had 10 and Anglian Water which had 17. Would you like to contact Thames Water by phone? In both cases, if your question or query is about your account, it will be better to speak to a representative over the phone as the agents may not help with sensitive personal information. The company, which leaks 630m litres a day from its pipes, is attempting to get a new scheme approved involving tens of millions of litres of treated effluent being pumped into the Thames from Mogden sewage works in west London to tackle future water shortages. Since 2017, Thames Water has been fined more than 128m for poor management of leaks. Extreme weather events, like freeze-thaws. You need to enter the amount you want to pay in pounds, then press the # key. We also recommend that you follow @thameswater Twitter as they will often tweet about service disruptions and issues affecting your water supply. However, Thames Water continued to blame a leak for our huge bill. The first, an online Q&A, took place on 27 February. On 19 January, I held an urgent meeting with Thames Water officials. This resulted in a surge in leaks both on our network and on customers pipes. Damian Carrington. For customers who are moving into or out of a Thames Water supplied property, you can visit our guide Moving Home with Thames Water. If you appoint a solicitor or land agent, we'll be happy to liaise with them, but we cant be responsible for any costs incurred. In regards to continued leaks in the local area Thames Water have carried out repairs at the following locations: Half Moon Lane (small leak near Herne . Please see the options under Customer Service: 0800 980 8800. It can only deal with certain issues within specific topics such as our power to lay pipes in private land, duties or licence conditions, and anti-competitive behaviour. Learn more about how we find and fix leaks in our video. Utilities. The Liberal Democrats have been leading anationalcampaign on the water industry with a special focus on the scandals around sewage and water quality. Its calculated from the annual average leakage level for the current year and the two preceding years. We're responsible for the water mains that carry water around our region. Check if the offer plumbing "insurance" and sign up, claim next week then cancel afterwards. We use Again, it will ask you to narrow down your problem with three options. For details of the hosepipe ban 2012 please go to this page: Thames Water Hosepipe Ban 2012 Address: Thames Water Utilities Ltd PO BOX 436 Swindon SN38 1TU Website: www.thameswater.co.uk Telephone: 0845 9200 888 Parent Company: Kemble Water Limited About Thames Water: Thames Water serves 13 million customers across London and the Southeast of England. We support credit card, debit card and PayPal payments. The building of a new reservoir is not likely to happen until at least 2040 and Thames Waters plans to reduce leaks by 50% will not be achieved until at least 2050. If you dont have a home emergency plan, check your home insurance. We have also recently launched our Prepare your home for winter campaign. Thames Water has many ways you can get in contact with them. Have you registered for our financial support? Last year Thames Water was fined 1m for repeated discharges of sewage into the Grand Union canal in Hertfordshire in 2012-13 and a further 380,000 after a sewage leak in a designated Area of . Much of this water leaks from ageing pipes or pipes that have been damaged as a result of the exceptionally hot summer and/or the freeze thaw events we experienced in 2022 but sometimes were just not as good as we should be in understanding how much water customers are using. Advice on how to deal with frozen pipes. But the first thing to do is to establish where the . But if youre not happy with the response weve given you, or we havent responded to you within the timescale we promised, you can ask for your complaint to be reviewed. Munira Wilson, the Liberal Democrat MP for Twickenham, said: These plans are necessary because Thames Water has failed to fix leaks losing them a quarter of their precious daily supply, all whilst handing out millions in bonuses to their chief executives. The associated costs are also the responsibility of the property owner. Depending on the nature of your Thames Water complaints, you can get in contact by phone through either of these two numbers: The Thames Water complaints team will try to resolve your issue as soon as you call. Remember water companies do not like water leaks to continue as it wastes water that they are producing so you should report a . You should call customer service when you are calling about your Thames Water bill, you want to query your account, or if youre a new customer and want to speak to a representative to get registered with Thames Water. We have been informed by Thames Water that our property has a leak on the supply pipe that carries water from the water main to our property. Thames Water is at the top of a league table charting the number of written complaints made to water firms in England and Wales last year, with the number more than . Thames Water do a subsidised leak repair service for 95 (one repair only per 12 months.) *8 a month for the first year. If you dont know it, you can Press # and give your house number and postcode by voice to the automated system and Press 1 to confirm after the system has repeated it. The abstracted river water would be replaced by treated effluent from Mogden, one of the biggest sewage plants in the UK. Its not going to be quick, but were making progress. The Government wants . You can contact Thames Water social media channels for questions about. Option 2: Should your query be about anything else, youll need to Press 2. Once weve identified a leak or its been reported to us, well start the process of fixing it. There is scientific evidence that treated sewage can have ill-effects on water-based creatures, both through changes in the chemical makeup of the water and its temperature, he said. 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