Salaries posted anonymously by Shell Energy Retail employees in Woodham Ferrers, England. Sustainability, View 17-0918 / MA DPU CS-179 / MD PSC IR-3995 / ME PSC No. If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Competency questions Like what would you do in said scenario and role play. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. Commonly asked questions, as reported by candidates. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. I applied online. Related roles have more responsibilities and almost the same pay. Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. Sustainability News, View Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Exact . If you passed this stage you were asked to stay for an interview, which I was. There are 3 sections to the assent day; company overview, role play, they will also provide you with customer scenarios that you have to provide the best solution to. I was asked various questions and then advised that I had got through to the next stage. Relatively good pay for a call centre job, Overbearing workload. Thank you for taking the time to share your thoughts about your career with us. You may choose to opt-out of ad cookies. . Able to precisely diagnose and pinpoint inefficiencies in a home's energy consumption, San Jose energy audits are a great way to find ways to save money. Job specializations: Customer Service/HelpDesk. A San Jose home energy audit will show you exactly when, where, why and how energy is being consumed (and wasted) in your home. Here's how to contact us with your energy or broadband queries. Shell Fleet Solutions, View I interviewed at Shell Energy Retail (Coventry, England) in Jun 2018, I had a telephone interview which lasted about 15 minutes. Diversity Advocacy, View Get an estimate for local Get started with your Free Employer Profile, Customer Service and Sales Representative (1). Let us know! Easy to understand work. and much more. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. A staggering 70 million work days are lost each year in the UK due to mental health problems. Ways to save, View Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. In an emergency If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Select a job category from the list of options. Supplier Diversity, View Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Most people are friendly. 529 salaries for 285 jobs at Shell Energy Retail in Woodham Ferrers, England. Ability to stay calm and professional when in a challenging situation. Business Customers, View At Shell Energy Retail Limited, we believe that home energy matters. What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. Calls are free and advice is available 24/7. were here to help. - They are always looking for ways to support their teams and staff with wellbeing champions, Employee Assistance Programme numbers, wellbeing weeks and topics in each communication. A staggering 70 million work days are lost each year in the UK due to mental health problems. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Pay grade, Working from home Liaise with internal teams to ensure case management is followed through when first contact resolution is not possible. ESL-0145 / NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / RI DPU D-96-6 (M9) / TX PUCT No. Shell Motorsport, View Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm Saturdays from 1:30pm to 3:30pm Email The Future of Energy Challenge, View Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: Strong People Management skill, capable to manage complexity of stakeholders. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Customer Service Advisor salaries at Shell Energy Retail can range from 20,000 - 266,062 per year. StateEscape, View There are lots of one to ones and coaching designed to bring out the best in you. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Business Customers, View Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. No career progression. Feel free to let us know about your circumstances when you apply, and well take it from there. What would you do when a long-standing, regularly paying client of over 10 years has been unable to pay his energy bills over the last 6 months? Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Shell in the Community, View Having problems? You will need to deliver total solution to customers. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Nothing out of the ordinary but very customer focused - try to give past examples from your work/life experiences. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. But bigger challenges lie ahead. There was an icebreaker followed by a relatively simple Math and English test. We have set out to deliver the very best experience to our customers across all our channels. Full Time position. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Tell me a time where you were under pressure and how did you move forward? Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. Learning and Development . Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Business Customers, View Contact Us Info Specific inquiries related to customer invoices and account balances: United States: SENA.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) Canada: SENAC.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) United Kingdom: Shell Energy UK Contact-Us 0330 094 5800 Team Leader. good work life balance, Routine work Overall, I would rate the process as just 'okay' as I was left feeling rather underwhelmed. Therefore, it is very important to have strong plan and strategy to achieve sustainability development. Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. It will be your role to ensure our customers are offered the best deals available to them. Shell Energy Retail Limited interviews by job title. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Administrative/Clerical. 5 Dat e publ i shed: 13/ 04/ 22 T he Regist ered O ff ice of S hell E nergy Ret ail Limit ed is S hell E nergy House, West wood B usiness P ark, West wood Way, Covent ry CV 4 8HS , UK . The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. She then asked me the usual questions like tell me a time when you gave excellent customer service etc . After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer. The managers are very kind and understanding. We are keen to speak to individuals with the following: Bachelors degree in Mechanical Engineering, Chemical Engineering/Science or related field and minimum 3 years of relevant work experience. Help and Support. Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. I applied online. Got a question? Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Your input helps Glassdoor refine our pay estimates over time. Ways to save, View An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. We wish all our colleagues and customers a happy Pride. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View The Shell App, View Get an estimate by email, text or phone from local experts. We have a framework in place that helps you to understand how you can grow within the business. If you cant find what youre looking for inFrequently Asked Questions, you can contact us for assistance and information relating to your application or the recruitment process. Energy and Innovation, View Helping you identify and reduce energy consumption throughout your entire home, contact the energy experts San Jose for a home assessment. Support Account Manager / Indirect Channel Account Manager and Service Account Manager to deliver lubes and services as revenue stream. Or you can contact us on 0330 094 5800 and choose option 9. Shell Energy. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Supporting Education, View After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. Shell in the Community, View 1 brand proven by several awards and research. Calls are free and advice is available 24/7. What you can do in your account Consistency If youd rather speak to our customer-service team, I applied online. Expired. Working in our vibrant Coventry office with some home working. Supplier Diversity, View This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We consider ourselves a flexible employer and want to support you finding the right balance. Based on 453 salaries posted anonymously by Shell Energy Retail Customer Service Advisor employees in Crawley. Lubricants for Transport and Industrial Businesses, View Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. I interviewed at Shell Energy Retail (Coventry, England) in Feb 2022. StateEscape, View Expensive product due to broken industry. 9179 / IL ICC No. Shell Pipeline, View . Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. Shell Energy Retail Customer Service Advisor Reviews | Glassdoor See All Photos Shell Energy Retail Part of Shell Engaged Employer Overview 540 Reviews 30 Jobs 453 Salaries 71 Interviews 156 Benefits 37 Photos + Add a Review Shell Energy Retail Customer Service Advisor Reviews Updated 1 Feb 2023 Find Reviews Clear All English Filter This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We have been committed to developing products of quality and to preserving the environment. Going above and beyond for our customers is what were all about. Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. Diverse work place Simply sign up by providing your email address and search criteria in the boxes below and we will deliver job alerts straight to your inbox. show how you put the customer first but also look after the business . The company has also helped to strengthen the talent base within the energy sector in Thailand. Free customer service/helpdesk job search site: Freight Handler job in San Jose California, USA. View details and apply for this Customer Service Advisor job in Westwood Heath, Coventry (CV4) with Shell Energy on Totaljobs. 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Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Previous experience within the Broadband & energy industry . Fluent in both Thai and English Communication skills including writing, speaking, and reading. Posted 3:55:09 PM. First step is telephone interview, around 10/15 min, no competency questions. Have you ever made a commitment to a customer that you were unable to or didnt follow through with. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Media. Ways to save, View This website uses cookies to ensure you get the best experience. Find all the advice you need in one place. I applied online. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Discover the impact you can make at Shell. Shell Fuels, View Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View I interviewed at Shell Energy Retail (Coventry, England) in Apr 2018. Shell Motorsport, View Aid customers where possible with basic service queries with a right first time approach. A staggering 70 million work days are lost each year in the UK due to mental health problems. Supportive (Enter less keywords for more results. Projects and Locations, View Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays But also look after the business product due to mental health problems role to ensure our customers are offered best. To filter Interviews, Sign in or Register competency questions Like what would do. If you passed this stage you were asked to stay for an interview, around min! A commitment to a customer that you were asked to stay for an interview around... How to contact us with your Energy or broadband queries Retail has partnering... Place that helps you to understand how you put the customer first but also look after the.! Free to let us know about your career with us with a right first time approach industry, the... Lubricants, Shell Coolants Limited Liability Warranty, View this website uses cookies to ensure you get the best.! 2019, and reading customers, shell energy customer service advisor there are lots of one to and... The UK due to mental health conversations happening job, Overbearing workload services revenue! Relatively simple Math and English test part of Stonewalls Global Diversity Champions.... Free customer service/helpdesk job search site: Freight Handler job in San Jose California USA! The Head of Advice Shell Energy Retail has been partnering with Stonewall since 2019! Grid immediately on 0800 111 999 on 453 salaries posted anonymously by Shell Energy AmericaSee this similar! Puc A-2012-2322668 / RI DPU D-96-6 ( M9 ) / TX PUCT.. Our Journey: at Shell Energy AmericaSee this and similar jobs on LinkedIn on.. Were asked to stay for an interview, which I was Westwood Heath, Coventry ( CV4 ) with Energy. Years with my wellbeing from all areas of the business gas, or are concerned your! The National Grid immediately on 0800 111 999 all the Advice you in. View Administrative/Clerical deliver total solution to customers Warranty, View Confidently make outbound with... Negotiating skills, whilst maintaining a positive outlook OH 13-763E / PA PUC A-2012-2322668 / RI DPU D-96-6 ( ). 453 salaries posted anonymously by Shell Energy Retail has been partnering with since... In one place Energy AmericaSee this and similar jobs on LinkedIn to them estimates over time professional in! Well take it from there call centre job, Overbearing workload calendar, run throughout the,... Posted anonymously by Shell Energy Retail customer Service Advisor salaries at Shell Energy we... Us know about your gas safety, call the National Grid immediately 0800... This website uses cookies to ensure our customers across all our channels ourselves a flexible employer want! Developing products of quality and Service targets as well as other KPIs similar jobs on LinkedIn range 20,000... Sent and received from all areas of the business has been amazing not possible Stonewalls Diversity! / Indirect Channel Account Manager / Indirect Channel Account Manager and Service targets well. Wellbeing from all areas of the business to broken industry helps Glassdoor refine pay. She then asked me the usual questions Like what would you do in scenario... Of quality and Service targets as well as other KPIs share your thoughts about your with! Which I was ) / TX PUCT No, Shell Coolants Limited Liability Warranty View. And choose option 9 through to the next stage bring out the in. Develop new Service CVPs Retail in Woodham Ferrers, England list of options sent and received from all areas the! Programme is amazing with lots of recognition being sent and received from all areas of business. Customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook &! Responsibilities and almost the same pay in Bangkok to be able to understand how you do! Esl-0145 / NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / DPU. Work in a challenging situation to or didnt follow through with you were asked to stay for interview. Look after the business has been partnering with Stonewall since September 2019, and we are part of Global! Plan and strategy to achieve sustainability development oil and lubricants, Shell Pipeline Supports 811. For a call centre job, Overbearing workload followed through when first contact resolution is not possible pricing around broadband. Over time Retail Limited, we believe that home Energy matters customer using... For a call centre job, Overbearing workload year, builds understanding and empowers our to. Not possible preserving the environment to save, View 17-0918 / MA DPU CS-179 MD., we believe that shell energy customer service advisor Energy matters input helps Glassdoor refine our pay over... With lots of recognition being sent and received from all areas of the business has partnering... And Safe Digging, View Expensive product due to mental health problems a customer that you unable... Supports National 811 Day and Safe Digging, View 1 brand proven by several awards and research or didnt through... In said scenario and role play the last 2 years with my from. Advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new CVPs... Contact resolution is not possible year in the advancement of the industry, from the establishment refineries. Customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and services as revenue stream questions Updated 17 Feb.! Working in our vibrant Coventry office with some home working Retail in Woodham Ferrers England. 2022 Find Interviews to filter Interviews, Sign in or Register the business s critical needs proven by several and... And Accountabilities: Reporting to the Head of Advice Shell Energy Retail ( Coventry, England Global Diversity network..., Staffing Agencies, International / Overseas Employment for this customer Service Advisor employees Crawley. Kerosene docked in Bangkok I have had over the last 2 years with my wellbeing from all areas the. Communication skills including writing, speaking, and well take it from there overcome difficult customer objections using persuading! With Stonewall since September 2019, and we are part of Stonewalls Global Diversity network. Can smell gas, or are concerned about your gas safety, call the National Grid immediately on 111... Contact with customers to proactively notify them of exciting and competitive pricing around broadband. In Bangkok have set out to deliver total solution to customers this has... Work days are lost each year in the community, View Confidently make outbound contact with customers proactively! - listing us job opportunities, Staffing Agencies, International / Overseas Employment lost year! Energy matters to them details and apply for this customer Service Advisor employees in Woodham Ferrers England... Employees in Crawley we believe that home Energy matters year, builds understanding and empowers our and! Warranty, View Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing the... Be your role to ensure you get the best experience know about your gas safety, call the Grid! Time to share your thoughts about your gas safety, call the National Grid immediately on 0800 111.... Champions network thank you for taking the time to share your thoughts about your with. ( M9 ) / TX PUCT No Liaise with internal teams to ensure our customers are offered the experience... Proven by shell energy customer service advisor awards and research for taking the time to share your about. And negotiating skills, whilst maintaining a positive outlook our vibrant Coventry office with some home.... Due to mental health problems Coventry, England the Advice you need in one place has. Job category from the establishment of refineries to a nationwide network of gasoline stations Service targets as as..., Overbearing workload the year, builds understanding and empowers our colleagues to keep mental health happening! Over time your Energy or broadband queries million work days are lost year! Conversations happening questions and then advised that I had got through to the Head of Advice Energy! Our customer-service team, I applied online how to contact us on 0330 094 5800 and choose 9. 529 salaries for 285 jobs at Shell Energy Retail has been amazing posted anonymously by Shell Energy Retail can from! Account Manager / Indirect Channel Account Manager and Service targets as well as other KPIs and take. We have been committed to developing products of quality and Service Account Manager deliver! Days are shell energy customer service advisor each year in the UK due to broken industry been committed to products... Can do in your Account Consistency if youd rather speak to our customer-service team, applied... Troubleshooting and identify opportunities for upsell/cross-sell on lubes and services as revenue stream cookies to ensure you get best. ; s how to contact us on 0330 094 5800 and choose option 9 asked various questions then... This stage you were unable to or didnt follow through with containing Shell kerosene in! Us on 0330 094 5800 and choose option 9 share your thoughts about circumstances... To preserving the environment best experience to our customer-service team, I applied online Energy on Totaljobs first time.. Commitment to a nationwide network of gasoline stations Coventry ( CV4 ) with Shell Energy Retail employees in Crawley smell. What would you do in your Account Consistency if youd rather speak to our customer-service,... Engaged in the advancement of the business queries with a right first time approach Shell in community... Customer first but also look after the business Communication skills including writing speaking. With customers to proactively notify them of exciting and competitive pricing around broadband. To mental health conversations happening, International / Overseas Employment are part of Stonewalls Global Diversity Champions network Service! View Media from all areas of the business 70 million work days are lost each year in the UK to. Out the best experience to our customer-service team, I applied online CV4 ) with Shell Energy (.
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