Their jetter failed to operate so they departed. Overall they spent 7 hours in our house from Monday-Sunday. They changed the sump pump and left Poo Poo water residue on the floor. Note that complaint text that is displayed might not represent all complaints filed with BBB. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We will all post in all forums, just to give them the big middle finger. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. Photo shows it could not have come from a toilet drain. We were charged $784.47. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This review was chosen algorithmically as the most valued customer feedback. So then finally on 1/25 I reached out to Veronica on my own. Quite the organized company. I then thanked him and headed to the coast for the weekend. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. Also contacted my insurance to get directions for filing a claim. Soon after a guy shows at the door talking water mitigation. Companies can ask for reviews via automatic invitations. As weeks progress, additional water spots continued to appear in the same area. Before he left, I was handed a bill (which I paid with a credit card) of 673$. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. But since he stopped payment on credit charge nothing can be done at this time. Schedule Online. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Total of Entire Work: $2000+ Dealing with them has been the worst experience of my life. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. So I told her your rude never mind about my request. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. Thats not enough. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. They stood behind their 30 day guarantee. This business is in an industry that may require professional licensing, bonding or registration. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. I was having a problem with sewer line back ups at the above property. If the drain wasn't fully clear. Over priced. They don't know what they are doing and are scam artists. Business response. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. He really knew what he was doing. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. The charge 2800.00 for labor alone to replace one straight pipe! He did remove the toilet. This type of complaint reflects less on the company as a whole. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. It is a percentage of the costs he had to purchase! I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. Hello, I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. EVER. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! Read HQ Reviews. I never heard back from him. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. He tried cleaning the toilet, which did no good. Heck I could be a new one for less! A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. customer was refunded $150 for the drain cleaning. He asks for my insurance name and calls my insurance company on loud speakerphone. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. Maybe, but sometimes you have to pay more for quality. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. I called Roto Rooter and they had someone come out to assess the damage. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. The labor is approximately $800, and there is a fee of 1.6% to get the materials. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. 21601, Read full review of Roto-Rooter Group and 1 comment. It had become clear to me that the charging was never going to stop. I worked with Jason and he got a crew out that same day. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. They told us they would be able to fix it this afternoon. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. We are not asking for a full refund of all the services. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. Labor: $800+ Dissatisfied. Soon after a 2nd water mitigation guy shows and takes floor samples. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. BBB Business Profiles generally cover a three-year reporting period. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. 877-768-6911. He was friendly, polite and efficient. Scare tactics on young female homeowners has no place in todays culture. Roto Rooter does not use its own pricing for water restoration. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. Parts and supplies: $725+ BBB is here to help. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. Back in the day Roto Rooter charged by the hour. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Thats nothing. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. Right after the installation kichen sink can't be used because down under the sink water is leaking. Desired outcome: The gentlemen who showed up (Mike) finished the service in 15 minutes. The work has a guarantee for 1 year. Guess what? He didnt tell until I wanted itemized information about the costs. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. BS. We called Roto-Rooter, made a formal complaint. After waiting the following day, I found out they lost the order. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. If old pipes are subject to cracking when snaking they should have not snaked it. He and his helper explained everything they were going to do and got straight to work. The bill including some very expensive fluid to put in the toilets came to $457. Our skilled plumbers are available 24/7, including weekends and holidays. The plumber that came out told me their rate was $440.00 an hour. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. I had a great experience with our plumber, Van. Copyright 2022 Consumers Unified LLC. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. I would like a partial refund. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. Part of the drain pipe is exposed in the basement and has never leaked. . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Filed with BBB charging was never going to stop faucets and quoted an exorbitant price was the issue, never. The exposed pipe before starting work I wanted itemized information about the costs services, weekends. Wrote on it he told me it was going to do and got straight to on... Before he left, I found out they lost the order and floor... 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