The reduction is based on the same board basis and room type as selected for the holiday. Self-catering - any meals at your hotel arent included in your package, but you may have some facilities to enable you to cook. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. Freedom to change - Free online changes up to 28 days before departure (where possible), or just 25 per booking amendment fee if you call our Customer Service team. Find out more about our Twilight Bag Drop service. As part of entry requirements for your holiday destination, some countries may require appropriate Covid-19 vaccine status (which may include the need for booster vaccinations), or proof of negative Covid tests. Why has the price of the holiday increased during my booking journey? Our providers require enough notice in order to arrange and book your transfer, and they cant always guarantee this if a booking is made within a day of travel. Applies to the first cancellation per customer only, subsequent cancellations will result in loss of deposit. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can add extra bags or sports equipment on the easyJet website or via the app right away. Well always try to let you know on our hotel details page if a hotel doesnt accept this type of group. For more information aboutpassports, or for whethera visa is requiredfor your holiday destination, please refer to the FCDO page for your destination or contact the Consulate or Embassy of the country you are planning to visit. 59 days to 28 days: 60 per person (loss of deposit). You can do this by: If youve been issued with a European Health Insurance Card (EHIC) before 1st January 2021, this will continue to be valid until the expiry date. Promo codes sent directly to individual customers are intended solely for that customers use - sharing of promo codes by any means is not permitted and will invalidate the promo code. If this is needed for your hotel, we'll always try to let you know in advance. You can find out more about what theyve got to offer here. Maximum total size (length + width + height) = under 275cm. I have mobility issues / need special assistance - what should I do? If youre a British citizen, you can travel to Turkey for tourist or business purposes without a visa for stays of up to 90 days in any 180-day period. Free Night Included- available on selected holidays where you see this message near the price. Will my European Health Insurance Card (EHIC) still be valid for my holiday? Let your chatbot do the work when youre offline. A chatbot can also eliminate long wait times for phone-based customer support, or even longer wait Offer not available by phone. Their online chat is also available 8 am-8 pm UK time every day, but can be overwhelmed with others using it, making it unavailable to you. There are phone numbers that you can find here, but be advised that easyJet sees itself as a digital airline, and phones are not their preferred method of communication. easyJet @easyJet Our easyJet Chatbot is now available on easyJet.com . you will be required to follow local health authority rules. We have two different transfer options available: Standard transfer - this is a shared transfer with other travellers. Some hotels may charge for access to the Wi-Fi network or impose usage limits. When free child places sell out, the current child price will apply. We plan your holidays a number of months in advance and changes to hotel information, facilities, activities, services and board basis can occur for a variety of reasons. The can include, but are not limited to, facilities such as air conditioning, Wi-Fi, sports activities among others. You should follow, easyJet holidays customers can add their flight to the. You can choose the amount of credit youd like to apply from your existing balance. How EasyJet is scaling to new highs with AI The low-cost airlines digital director, who also looks after the holiday division, explains to TechInformed how the firm We may highlight that certain facilities are payable locally youll have to pay to use these when you arrive. I'm60 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidaysProtection Promise. If you arrive two hours or more after your flights scheduled departure, youll have to book a new flight. Prices are subject to change. If you need to use any of these to get to the boarding gate, well collect them from you before you board the plane and put them in the hold. Just so you know, your credit can only be used towards an easyJet holiday, and cant be used for a flight only deal with easyJet. Yes! For most questions or queries, your friendly hotel reception team will be able to help. What types of transfers can I get on an easyJet holiday? What will the check-in and check-out times for my hotel be? No, you cant currently use an easyJet flight voucher to put towards an easyJet holiday - this can only be used towards a flight only deal with easyJet. Please see the NHS website for further advice about travelling while pregnant. A deposit is payable for the free child place at the time of booking - this will be deducted from the final holiday balance. If you need to contact us, well always ask you for your holiday booking reference, and our hoteliers and transfer operators will use this reference number too. Twitter Due to These visas are valid for up to 30 days. If you're currently on holiday and have tested positive for Covid-19, you should notify your hotel immediately and then contact our 24/7 On Holiday Support team on +44330 551 5160. Can I use the restaurants at my hotel whenever I like? I need special assistance for my transfer how can you help me? Insects and animals: Ants, mosquitoes and cockroaches are common in hot countries. For more information about financial protection and ATOL Certificates go to: As with all holiday companies, our pricing is demand-led, which means that as more seats are booked on a flight or we see a number of rooms booked in a certain hotel, the price of our holidays can increase - particularly the closer it is to the date of departure. To view your available credit,login to your accountand head to yourholiday creditpage. Can I use an easyJet flight voucher to buy an easyJet holiday? You can find out more using the below links: Paying for your holiday and using easyJet holidays credit. To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. Will I have to pay any additional fees to use the hotels facilities? Save up to 100 is based on 1 adult and 2 children travelling on the same booking. Will I be covered if I book excursions locally while Im on holiday? No, unfortunately you can't reduce your luggage allowance for your easyJet holiday. If you're unsure about what you can bring on board, find out more aboutrestricted and unusual items. IAG, which That's why all the holidays sold on this website are financially protected by the. My room has an extra bed what type of bed will this be? All sports and leisure activities are subject to availability, and use of certain facilities may be limited so that all customers have a chance to use them and you may be required to pay a deposit to be use certain equipment. If youre still having issues, please contact our team who will be able to re-send this for you. It allows you to communicate your clients by using web and mobile friendly chatbot, Facebook Messenger chatbot, and more. If you havent received this, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). You will need to leave your room by mid-morning or mid-day on the last day of your holiday. Eco-Certified means the hotel has obtained certification that meets the Global Sustainable Tourism Council (GSTC) standard. Free Child Places -One free child place for every two full paying adults sharing accommodation is available on selected holidays departing between 01/04/2023 and 31/10/2024, where you see the Free child place label, subject to availability. Codes are either displayed on our website, through our official social media pages, communicated to our third party affiliates, or sent directly to customers. Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier. Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. What is the easyJet holidays Protection Promise? Your easyJet holidays credit is typically valid for 12 months from date of issue, though your departure date can be beyond this so you can book any holiday currently on sale on the easyJet holidays website. I've added incorrect contact details when making my booking - how can I fix this? Changes are subject to paying any difference in holiday cost. If youre harassed by an agent, report the incident to the tourist police in your airport terminal. If this is important to you, please check the hotels policy on smoking before you book. You can check-in for a flight thats part of an easyJet holiday booking 30 days before your departure date. Prices are subject to change. WebAn Easy Way to an easyJet Refund. Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. The chatbot was key to changing to a Best price guarantee - If within 24 hours of booking with us, you find the same holiday cheaper from another ATOL protected holiday company thats a member of ABTA, well credit the difference in price, plus an additional 5 per adult/booking, to your online easyJet holidays account. For further information on exactly what will be required at immigration please check the FCDO website or contact the relevant Embassy of the country you are travelling to. For information on your rights in case of flight delays, cancellations and denied boarding, please visit this page. We dont support some of the earlier versions of Internet Explorer any more. Some countries (such as Portugal) require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before allowing the children to leave the country. Find out more on our dedicated page. Some of our transfer and hotel providers might also ask to see a copy of it when you check-in with them. We know how much kids love their Trunki, so they're able to take their Trunki as part of their cabin bag allowance. The Best Chatbots of 2023. What documentation do I need for check-in? To find and use your easyJet holidays credit, first make sure you're logged into your account(if you received credit for a previous booking, you will need to login using the email address you gave us when booking that holiday) and head to your credit summary pageto see the amount you have available. What happens if my flight is delayed or cancelled? If one or more of your flights are cancelled before you go, we will do our very best to move you on to a suitable alternative flight. Their flight to the I 've added incorrect contact details when making my booking - this will able! Eco-Certified means the hotel has obtained certification That meets the Global Sustainable Tourism Council GSTC. Whenever I like locally while Im on holiday 're able to help assistance - should! To follow local Health authority rules on 1 adult and 2 children travelling on same... Or even longer wait offer not available by phone Paying any difference in cost. 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