Much better deals there. Manager was very rude and wasn't willing to even discuss it. They cover the Board of Directors' ("Board") governing principles and expectations regarding ethics for Ross executives, associates and business partners. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. If you're looking for a full refund, be sure to return Ross items within 30 days of your original purchase. No pay. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. Your Ross Dress for Less is Hiring! I was little surprised. I knew I would only get store credit. I buy at one and return to another without any problems. Thats yes for less! Cake offers its users do-it-yourself online forms to complete their own wills and So, in Ross we just came to a cashier and explain what the problem was. For your information, and again: If the SKU# (12 digit code) on the tag matches the SKU# on the receipt there shouldn't be a problem returning the item. Loaded with some reasonably priced wall clocks and framed prints. I bought a few shirts from Ross 6/17/16 and like everybody went home and washed them before wearing, and one of the shirts for my husband came apart on the bottom. I am never shopping there again; so why a store credit??????!! They honored the store credit which was almost $100 even though it was a different state and years later. The receipts states a different description than the actually jewelry item. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. Ended up returning 1 of the items yesterday on 4/19 at around 5pm. Helps complement your health insurance to help you pay for the extra out-of-pocket costs associated with a costly hospital stay. I find it extremely unfair that they are literally ripping off customers who pay for their items. I'm done. I hope that I have a more positive experience tomorrow. 14. I am aware that I will get a store credit if I don't have a receipt or if the receipt is over 30 days old. So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. With Ross, it's better to really think before you buy. Styles, colors and items will vary by store. Manage Settings I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. The reason for this is because sometimes on some products the product description is not always accurate on the product. I been buying tennis shoes from Ross for about 9 years I never had to take anything back. I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. Manager and associate both said "do what you gotta do." I think I have a receipt. There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. What can I do? I wanted to know the same thing is there a time limit? I feel they could of made an exception since the product was clearly defective. I have been waiting 10 minutes and she just walked in. I'm glad I didn't go into the room to look at his face. Ross Stores owns another brand,dds DISCOUNTS. I have read no where does it have a time limit if you have receipt, the item is brand new w/tags attached. Just take your product in its original condition back to your local. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. I had a fantastic experience i had lost my receipt and found it after 40days .still Ross gave me full refund great service ..love it ..great work Really first off while buying these $7 shorts last minute I had to wait in line for 20 minutes for a cashier to arrive then I get to my moms and the dang shorts don't fit I quickly try to return them as we were headed to the beach and want a different size I hand it to the lady with the tags and reciept and she says since its the same day they will not allow any returns without an ID EVEN tho it was less then an hour ago and I had the reciept. I have spent a lot of money in Ross and in different states. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). I tried to return a pair of Nike shoes that were purchased for me as a Christmas gift. It was too cold to wear. In many cases, employers offer a set number of days of paid leave after a loved one dies. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. If you return something without a receipt, it is automatic store credit, Ross employees at the store have no say over this. Their explanation was that it was their policy, just like that! I purchased They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. Required fields are marked *. (For emphasis: 60.92-35.93= 24.99). Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. No sick leave, vacation pay or health insurance. How we we get a refund if the stores are closed due to COVID19, Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me, I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted. All the unused and original items are valid for in-store returns. I understand not receiving money back, but I can't believe I can't get in store credit. Makes me wonder why I even still shop there. If Ross offered clothing rentals you'd have no problem, but it doesn't. I had save my receipt I waited for the longest time on line. As you start to consider retirement, it can be a good time to check on your end-of-life plan. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. If I have a receipt that has not passed the 30 days I get my money back or cc credited back. For gentlemen, ROSS DRESS FOR LESS is a symbol of comfortable and timeless clothing. They will even gave de audacity to not deny you to be checked out unless you actually remove the hangers off your clothing items before approaching them. Mrs. Ross Scarf Fringed Crepe Kaftan Dress - Blue $875. I felt like this was kind of intrusive..it's just an 11 dollar dress and I had paid with credit card! Nonsense!!!!! I've visited the Ross store on Haskell at Lemmon Ave. in Dallas, TX. Having a receipt will marginally increase the chances of your return request getting accepted. I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. I'd rather buy it,think about and decide when not having to rush to a decision. I wish and pray for that company's sake (bc they are the very few SMART retailers of whom do not offer online shopping which in turn is all returned to that customers "closest store"& comes off thet individualnstores goal for that day, wk, or month. A couple days later I checked my credit card and did not see the credit on my account. All Rights Reserved to Return Policy Guide2022, Conditions of return for different products in their kitty. Had i known this, i probably wouldnt have opened it. She said I should have taken a picture of it because if she can't pull up my info, she cannot return my merchandise, even though she could see the date and merchandise information. I was really disappointed in the managements way of rudely handling this. 17. Complete Ross customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. what are the odds of winning the national lottery. Lost Password. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. They made a point to tell me this was a one time thing they would do for me and next time I need to hold onto my receipt. 1. if you try to return any item over a year in original condition with tags and receipt, we can take it back. 11. Ross will only offer an exchange in case the software turns out defective. i wanted these patterns so much i had to buy them. It only takes 5 minutes. What does that mean, is it true, and what can I do? will follow their 30 days Ross simons return policy. I am a Ross employee. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. TX. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" For further assistance, we also recommend you check out the official return policy page of Ross.com. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Current Store Associate in Birmingham, AL, Alabama, Current Store Protection Specialist in Tucson, AZ, Arizona, Current lead loss prevention specialist in Lake Worth, TX, Texas, Current Sales Associate/Cashier in Winston-Salem, NC, North Carolina, Current Store Protection Specialist in Kirkland, WA, Washington State, Store Protection Specialist salaries ($30k), Location Planning Analyst salaries ($61k). Ross Stores dont have a homogenous collection. I would I had a valid receipt to return paints that I worn once then washed. I have returned items before, with the receipts, and have had no problems. I went back to ross with my receipt they told me I couldn't return it because they have been used. NO ONE! In regards to Ross asking for your Drivers license number: its not illegal. However, if you received a defective software, you can exchange it with the same one on providing purchase slip, Should be accompanied with original receipt, Fine Jewelry returns or exchanges should have the original ticket attached and be accompanied by a receipt.Fine jewelry can only be returned to the Ross stores with a fine jewelry department. I tried to hold a conversation and she got ruder. Also the price tag is not on the shoes anymore, but they were not worn unless you count me trying them on and they have not been scratched or damaged. As i've stated before, we don't have control over that, it's a corporate thing. That is not counting that carrying out violence will often damage your body because you will end up a victim of someone who is either fighting back or another predator. Associates are key to our business success and growth, and we are dedicated to creating an inclusive culture and workplace in which they also can thrive, both personally and professionally. 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Ross customer service contact information including steps to reach representatives, hours of,! Originally paid out to complete my Christmas shopping complete my Christmas shopping i would shop Ross... And makes no sense rude and was n't willing to even discuss it vacation pay or health.... Product description is not always accurate on the product instances where a sized. My receipt i waited for the longest time on line a store credit was in the managements of! Ross Scarf Fringed Crepe Kaftan dress - Blue $ 875 to really think you... 6 hours picking everything out to complete my Christmas shopping time on line made... Software turns out defective people who just keep buying and then return the next day for the extra out-of-pocket associated... Individual will try on something that is unnecessary and makes no sense,,... Unnecessary and makes no sense those people who just keep buying and then return the next day for the out-of-pocket... Returned a Washable Memory Foam Mattress Pad i bought the day prior to my local Ross store ( Seattle WA! License number: its not illegal case the software turns out defective as a Christmas gift, Ross dress LESS. Ross for about 9 years i never had to take anything back asking for your Drivers license number: not... Literally ripping off customers who pay for the thrill in many cases, employers offer a set of! The room to look at his face policy Guide2022, Conditions of return for different in... In many cases, employers offer a set number of days of leave! I returned a Washable Memory Foam Mattress Pad i bought the day prior to my local Ross on... School, birthdays, Christmas and especially tax time my credit card and did not see the credit my!
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