7 Jet2.com Customer Service Agent interview questions and 4 interview reviews. The companies are today announcing more Download and readJet2 plcslatest trading update. How do I set up a search agent alert? Had easiest phone interview ever of someone who clearly couldnt be bothered doing their job properly. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. No apology or response to emails advising error. It seems taht they are really care about this recruitment process. Followed by a video interview. I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! This is a great quality for a customer service advisor to possess. Si continas recibiendo este mensaje, infrmanos del problema Here are 20 tips you can try to give great customer service: Practice active listening. A 10 min window to plan your role play call. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . You can talk to a live person at theJet2 customer serviceteam in such a case. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. During the call. Dial the Jet2 customer service number +44 20 3059 8336. Cheers to 20 years, and many more to come. And we focus on delivering these values at all times. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. Do job interviews put you in a cold sweat? Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. With more than 1,700 colleagues, and growing, our commercial teams perform a wide range of pivotal roles. I applied online. To check the status of flight booking Press 2. The roleplay was fairly easy and the interviewers were very nice. Interview. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I applied online. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Delivering VIP Customer Service. You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Discover more about our customers and help us spread the word about our award winning brands. 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. However, I have been rejected without any reason and no way of getting a feedback from them. Step two: online written assessment. Your IP: The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. You need to stay on the phone call until you're in touch with an expert. While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. I applied online. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. I applied online. Anonymous Interview Candidate in Leeds, England, I applied online. Extremely helpful assistant. The scenario would be how you would handle a customer call. Cheers to 20 years, and many more to come. Great interview. I applied online. Asked 5 August 2021. Application was online. The many shiny awards in our trophy cabinet prove our dedication to this commitment. The process took 2 weeks. This customer service rep interview question is your opportunity to show off your customer care skills. I was then sent an email with a maths and English assessment. How do I set up a search agent alert? Then a phone call asking some questions. Always follow up. What is the interview process like at Jet2.com and Jet2holidays? . enva un correo electrnico a I interviewed at Jet2.com and Jet2holidays. Applied online through the Jet2 careers website. Copyright 2017-2022 www.travohelp.co.uk All right Reserved. What do you expect your working day to be like? Wir entschuldigen uns fr die Umstnde. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. We were in & out in 15 minutes. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. I interview Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. message, contactez-nous l'adresse excuses voor het ongemak. When you're on the call you should: be polite and professional. The process took 5 days. 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Average salary for Jet2.com and Jet2holidays Customer Advisor in Newport, West Midlands, England: [salary]. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. Based in the UK, we support our teams in destination to deliver a VIP customer service. I was told that I would be contacted in the next 48 hours should I be successful. Step two: online written assessment. I enjoy interacting with people and finding a solution to a customer's problem. when did you give VIP service. At Jet2, we always strive to reward the amazing work of our colleagues. First, an online assessment. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. tell the interviewer if the line is bad or you cannot hear. Customer service is often a position that depends on successful teamwork. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Online application With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. The assessment day consisted of: a presentation about the company. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Send scripted emails out only .i had telephone interview after waiting 2 weeks with no set date .can be at anytime. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. They are very polite and helpful during all process. A career with us means youll be a part of our fast-growing business and share in our many successes. Again, I received no email invitation and called them twice. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Step four: face to face interview. Free interview details posted anonymously by Jet2.com interview candidates. At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. Short interview, to establish whether children and pets will be at home etc. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Anonymous Interview Candidate in Leeds, England, I applied online. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. And we focus on delivering these values at all times. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Is First Class Worth It On British Airways? Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. construction, trades & mining. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. per informarci del problema. 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. First, an online assessment. It took another two weeks to get a job offer, which I accepted. Tra due giorni far il secondo step. The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. Join our Cabin Crew and make sure our customers experience our famously friendly service. Youll keep us flying and give support both in the air and on the ground. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Once you reach there, you can find all solutions to your queries. What a joke. Get started with your Free Employer Profile, Customer Service Representative Interview, interview process at Jet2.com and Jet2holidays. Contact us online. Our dedicated customer service SJT . Youll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer service. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. Lamentamos pelo inconveniente. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. Booked day off work and prepared for interview. Interview. What are the biggest competitors in our industry? Followed by a video interview. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. I then received an email inviting me to a phone interview at a date and time that suited me. Tell me about a time you dealt with a difficult customer? When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. In jet2 customer service advisor telephone interview, West Midlands, England, I have been rejected without reason! Customer care skills email with a customer call 4 Jet2.com customer service Representative,!, amazing word about our customers receive a truly VIP service when flying with Jet2.com the phone call, connect. 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