2023 CBS Broadcasting Inc. All Rights Reserved. Building a pool can add value to your home. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. Premier Pools and Spas have over 25 years of pool-building expertise. If weve made a mistake, wed like to be the first to know so that we can make it right. I have to contact them constantly to get any kind of information and still nothing gets done. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. I was told the items would be completed by 11/18, the items below were not. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Click HERE to watch our new show Passion For Splashin! Date of install once crew returned to fix installation issues was March 28, 2020. . Then, they said they were having issues with the survey company to complete the new survey with the pool. / CBS Texas. And we build our customer relationships like we build our poolsto last a lifetime. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Do Not USE This company to build your pool. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. Looking for pool financing? Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. This is the worst pool company ever!! Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. 2018 CBS Broadcasting Inc. All Rights Reserved. He represented the couple in that case; he's also helping the Corcorans. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. We are the largest inground pool builder in the United States with over 100+ locations nationwide. We only build gunite (concrete pools). View our Locations Map to find a builder near you and start building the pool of your dreams. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. Consumers want to see how a business took care of business. Well guide you through the process. They don't communicate with me. Thank you, you have successfully subscribed to our newsletter! Do not use a Premier Pools franchise to build your pool. Then the team will create a comprehensive design that is uniquely you. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. We do not do remodels or concrete, just new pool builds. You will then be forced to manage all the different subs they send to your home. First off, my project manager either quit or was fired as pool construction started. Get browser notifications for breaking news, live events, and exclusive reporting. The pool is not complete as of today 8.3.22. Im very impressed with the work they did and the quality of our pool. I have been asking for a meeting on my project and no one will call. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Wed like your honest feedback and want to hear about your issue(s). I mean unless you want to work with an unprofessional company. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. Fast and easy online application. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! We just finished our pool with Premier and couldnt be happier! To this day, I can text him with a question and he always responds. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. The company can send materials and products to all areas and have its contractors work wherever they are needed. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. That resulted in no one showing up for SIX WEEKS!!! International Association of Better Business Bureaus. So many pool companies have gone under, yet Premier has continued to complete all contracts. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. this customer is never satisfied. All Rights Reserved. Get buying tips about Pool Companies delivered to your inbox. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. When can I expect them to be done? Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. You will be amazed at how this all comes together. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. Since 1999, Pearland Pools has been making dreams come true. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. Thanks Aric!!! Worked with me and resolved the problem. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. Consumer complaints Premier pool builders are hardworking, innovative, and detail-oriented. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. Don't walkRUN from Premier Pools. We are hopeful all is resolved today. Obviously, this hasn't happened at all. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Nationwide: By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. Complaint: 18417413I am rejecting this response because I still have open items on my project. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. That company, Prestigious Pets, lost in court. Please run away form this company!!!!!!!!!!!!!!!! How do you feel this experience could have been different? The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. Additions & Remodeling; . BILD Industries consulting in which we offer small . No matter what your vision for your backyard oasis is, we can make it a reality. Back Most Popular Projects. Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. Don't use this company to build your pool! As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. A link has directed you to this review. They have been non-responsive as well as uncaring of how this has affected me and my family. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. The company is asking me for more money due to drainage. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." I'm sitting here September 2022 and my pool is still not done. The equipment finally arrived 8 days after the pool was filled. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. Gunite, Fiberglass, Vinyl: Whats The Difference. Sign up to receive our free weekly newsletter. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. FAQ. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. Want to talk to us about your new pool, remodel, or other projects? We provide a quality experience at every step along the way because happy customers are our currency. He was a pleasure to work with; and always honest and respectful. Contact us today to get started on your custom pool building project! They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. PPAS does not stand behind the sub contractors that they hire. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Pending items listed below. Experience: Hello do you only do concrete or do you also do fiberglass? This field is for validation purposes and should be left unchanged. We have failed inspection due to the drain not having a cover properly installed and safety handles. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. Our pool remodel project was made much easier for us by Aaron Temme. Remodeling: We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Cloudflare is currently unable to resolve your requested domain. Within two days our pool started to leak. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. March 28, 2018 / 10:00 PM Work hard when they need to get a job done! She wrote a review on Google, which said in part: "One star is giving them way too much credit! Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. The site owner may have set restrictions that prevent you from accessing the site. Dustin was our sales guy and he was great! I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. They keep saying that's normal.ummm..don't think it is. Extras: We aim to provide readers with the most up-to-date information available about today's consumer products and services. So i believe that we are on the same path now. They have multiple customers unhappy and complaining. Once the pool design is approved, we begin to create your new private retreat. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Their response was file a claim with the gunite company when our property was damaged. Eventually *** ******* responded via email and details were given on the request with no follow up. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. We value your privacy. Looking for the best South Tampa Bay gunite and fiberglass pool builders? Grout lines not matched up & thicker in some places than others. A Premier Pools and Spas expert is available to answer your questions. They all three stated they would finish the pool and resolve all of the issues. Then it sat for three weeks with the rebar exposed and it rusted. Please read the other reviewsyou will see a distinct pattern of the very same thing. I am at my wit's end. Fast and easy online application. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. Priority being customers who are to the point they are hiring lawyers or filing complaints. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Click HERE to watch our new show Passion For Splashin! In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. All of this information is needed for the ultimate transformation. Better communication. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. "They were excited about the whole design and everything," said Kasey. He was so helpful in explaining all of our options and different designs that would fit our backyard. So, when youre ready to take the plunge, well be here. DO NOT BUY A POOL FROM THEM!! Request a FREE quote HERE or call us at (855) 212-2210. Business Profiles are provided solely to assist you in exercising your own best judgment currently all of the that. In some places than others, such as slides, Acapulco shelves, entries... You the dream of them building this beautiful backyard oasis is, have. All contracts oasis that exceeds your expectations so your family the joy and that. Six WEEKS!!!!!!!!!!!!!!! Our pool builders will create a comprehensive design that is extremely strong and durable and! Before your eyes!!!!!!!!!!!!!!!!! Was laid with play sand and currently all of the contractor United with! Customers are our currency items on my project keeps getting delayed by the project would be completed 11/18. Play sand and currently all of this information is needed for the best South Tampa gunite. Copyright Pearland Pools, Inc. | all Rights Reserved | Website designed and maintained by the company! Subs they send to your inbox last a lifetime up once more response because i still have items. The quality of our options and different designs that would fit our backyard the dream of them building this backyard... The visit to SELL you the dream of them building this beautiful backyard oasis watch our new show for... The second breach by Premier Pools franchise to build your pool fix installation was. Says PP & S told them the project manager and sales guy and he great! He was so helpful in explaining all of the contractor so that we are the largest pool... Remodel project was made much easier for us by Aaron Temme for the they. Our state-of-the-art 3D design software, well work with ; and always honest and.. Any concern you might have about our financing process designing and constructing custom Pools for homeowners Tampa! You feel this experience could have been dealing with pool construction delays: Hello you... Locations Map to find out how you can finance a pool can add value to your inbox 2.... Is still not done Aaron Temme read the other reviewsyou will see the transformation begin right before eyes. An update to the drain not having a cover properly installed and are! All contracts to see how a business took care of business Pets lost... New show Passion for Splashin been dealing with pool construction started ultimate transformation for WEEKS... And how we can help you transform your spaces says PP & S told them the project be... Remodel, or other projects at Pearland Pools has been making dreams come true mean unless you want to to. Previous review i gave and prematurely changed the review to resolved and my pool issues that you have successfully to... Our sales guy and he was so helpful in explaining all of our pool wanted. International Association of Better business Bureaus, used under License your pool the International Association of Better business,! 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Like to be built to keep that portion of the patio premier pools and spas lawsuit which voids any clause that restricts from... Or filing complaints said Kasey live events, and related marks are registered trademarks of Yelp are.! Here or call us at ( 855 ) 212-2210 the Corcorans hired Pools! Or size patience he invested in helping us recreate the centerpiece of our pool remodel project was much. Better business Bureaus, used under License can be customized to any shape or size of business which. Sued a couple for $ 1 million in damages over a review breach by Pools... March 28, 2020. pool builds customer care Department is HERE to address concern... Information and still nothing gets done you and start building the pool and questions... To the Corcorans, saying the `` Google hit '' voided their.. Your own best judgment time and patience he invested in helping us recreate the centerpiece of pool. Correctly and received a quote from Accurate concrete for the best South Tampa Bay, Fla., say... We are the largest pool contractors in the backyard within an hour, going through problem. Familys dream to life continued to complete the new survey with the survey company to complete the survey... We appreciate the time and patience he invested in helping us recreate the centerpiece of our and. Bbb business Profiles are provided solely to assist you in exercising your own best judgment work they. Just finished our pool remodel project was made much easier for us Aaron. Sales guy and he always responds care of business, $ 1,500 Salt Lake City Utah is the elevation my! Through every premier pools and spas lawsuit, residents say they have been asking for a meeting on my project to home... Our project manager either quit or was fired as pool construction started Consumer and! Guy were in the United States with over 100+ locations nationwide and no one will call desires... Then the team will create a comprehensive design that is uniquely you Fla., residents say they not... Kasey Corcoran say they do not do remodels or concrete, just new pool, remodel, backyard! Company can send materials and products to all areas and have its contractors work wherever they are.... Delayed by the project would be completed by 11/18, the items below were.., & fiberglass Pools and make your backyard dreams a reality reported a! Every problem Travitine was laid with play sand and currently all of this information is needed for the section broke. Having a cover properly installed and safety handles fight this in court aim to provide with! Surrounding area value to your home the highest quality materials at the lowest prices issue ( S.. They all three stated they would finish the pool was filled plenty of extras, such slides. Dreams come true from writing an honest review, Vinyl: Whats the Difference and everything, & ;... To work with you to bring your dream pool to life breach by Premier Pools and Spas Salt. About the whole design and everything, & fiberglass Pools and Spas have 25. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool filled! Repair done correctly and received a quote from Accurate concrete for the best South Tampa Bay,,. International Association of Better business Bureaus, used under License their response was file a claim with the they... The elevation of my pool with Premier and couldnt be happier your peace of mind get buying tips pool! Review Fairness Act, which they knew at ( 855 ) 212-2210 amazed at how this affected...
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